Terms of Sale
IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED IN SATISFACTORY CONDITION.
1 – ORDER ACCEPTANCE AND PROCESSING
Your order is accepted and a contract is formed between Bathroom Wisdom and you when we dispatch the goods you have ordered, not before. Bathroom Wisdom reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
2 –DESCRIPTION OF GOODS
All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving a description of the goods. We work to ensure all product descriptions are correct but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out. Ensure that you are taking the correct measurements before ordering.
3- PAYMENT AND PRICE
We reserve the right to make adjustments to the price of goods stated on the website from time to time to take account of any increase in our supplier’s prices or the imposition of any taxes or duties.
We ask that all goods be paid for on completion of the order and that all funds are cleared prior to delivery. We require our customers to provide us with their exact billing address and telephone number – the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Please note we only accept Debit/Credit card payments from cards registered to an address within the UK.
The price of the goods includes delivery charges if the product is purchased in the Mainland UK. Products purchased from outside of the UK or being subject to extra fees (Northern Ireland, Outer Hebrides, Isle of Man, Shetland Islands, Inverness, Kirkwall) will show extra charges during the purchase.
4 – AVAILABILITY
Products available for purchase are in stock unless shown otherwise. If we experience a technical error, which might result in displaying the wrong quantity, we will contact you. You will be given a choice to wait until the new stock comes or offered an alternative product(s) or given a full refund.
5 – QUALITY GUARANTEED
Bathroom Wisdom always guarantees the best quality of products and provides a 5-year warranty in case of leaking or paint peeling off. We supply a replacement for all of those items. We reserve the right to require proof of purchase and of a photograph or a video of the product.
6 – DELIVERY INFORMATION
We send our radiators and electric elements with Next Day Delivery services. Our courier will aim to deliver items within 1 working day, but in some cases the shipment might be delayed due to short staff, long distance or difficult access to remote areas. All Next Day Delivery shipments can be tracked and rescheduled on the courier website by using your tracking number and postcode.
All other products are dispatched with Royal Mail 2nd Class or EVRI Standard Delivery, depending on the size. The approximate delivery date is 3-5 working days, but in some cases the shipment might be delayed due to short staff, long distance or difficult access to remote areas.
Our delivery days are Monday to Friday excluding Public Holidays, unless it is agreed. In some cases a courier might try to deliver a parcel on Saturday if your address belongs to a residential area.
If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.
We are only able to deliver to addresses within the United Kingdom. Our standard delivery charges are for Mainland UK only. If you are ordering from the following areas there will be additional charges. So please contact us to find out the exact cost of delivery before you commit to ordering.
BT, Eire, GY, HS, JE, ZE, TR, PO30 – 41 (IOW), PH, PA, KY, KW, IV DG, DD, AB, FK
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please provide a valid contact number, preferably a mobile number so you can be reached in case of any delivery issues.
If an order cannot be successfully completed due to the customer being unable to accept the goods, then a re-delivery charge may be applicable. This cost would then be borne by the customer. Please make sure someone is available to accept the delivery on the date of delivery agreed,
Please note; any changes to your delivery address after your order has been processed for dispatch may result in additional charges.
For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made as near to your property as possible. For palletised deliveries, the driver is not insured to take the goods inside your property.it is strongly recommended that at least 2 able-bodied persons are available to receive the delivery and carry the goods inside.
Damaged products should not be refused on delivery or returned without contacting us first. Please see ‘8 – DAMAGED IN TRANSIT.’
Do not install any goods that appear damaged, once installed, you are responsible for the item.
7 – RETURN POLICY
You must notify us within 14 days of the delivery date provided by the courier to return an item to us. You have a total of 30 days from the delivery date to return the item back to us.
UNWANTED ITEMS:
-Items must be returned still in new condition and in its original packaging with no damage.
-It is your responsibility to return any items back to us (see address below)
-We advise you to send this via recorded delivery and with insurance.
-A full refund will be made within 5 business days of our receipt of the goods.
Please note that charges may be applied in the unlikely event that an item does not return in a re-sellable state, or if there is significant damage to the original packaging (This does not affect your statutory consumer rights.)
Return Address:
Bahtroom Wisdom
4B Maguire Ind Estate
219 Torrington Avenue
Coventry CV4 9HN
United Kingdom
Contact information:
024 7669 5877
info@bathroomwisdom.co.uk
DAMAGED ITEMS:
-Do not return any damaged items without contacting us first.
-You must inform us of any damage to items within 72 hours of delivery.
-You will be asked to provide pictures showing the damage where possible.
-Replacement items will then be sent.
8 – DAMAGED IN TRANSIT
It is the customer’s responsibility to open and check the content of your delivery as soon as possible. Packaging of your order may not be damaged but the product inside may. If the product(s) is damaged, please – contact us immediately. Damage claims must be reported within 72 hours from the date of courier delivery. Proof of damages will be required by either a photograph or video. After this period has passed, Bathroom Wisdom will not accept damage claims.
Do not install any goods that appear damaged, once installed, you are responsible for the item.
9 – OUR LIABILITY
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
Bathroom Wisdom shall not be liable for any failure or delay in performance of its obligations which is caused by circumstances beyond its reasonable control. Save as expressly provided for in these terms and conditions, and to the fullest extent permitted by law, the Company’s total liability arising in connection with the Customer’s order shall be limited to the price of the Goods. Bathroom Wisdom shall not be liable to the Customer for any economic loss, loss of profit, loss of business, goodwill, or otherwise and whether direct, indirect, or consequential, or any claims for consequential compensation whatsoever. In the event that the Company provided faulty goods but the fault is not discovered until after installation of the Goods and could not have been discovered on examination on delivery the liability of the Company shall be limited to replacing such faulty goods free of charge. All conditions, warranties, or other terms, whether express or implied, statutory or otherwise, are hereby expressly excluded provided that nothing in this paragraph shall exclude or restrict any liability of the Company for death or personal injury resulting from the negligence of the Company, or its servants/agents.
10 – LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
11 – COPYRIGHT
All rights in the site design, text, graphics, and other content, interfaces, and the selection and arrangements thereof belong to Bathroom Wisdom.
12- PRIVACY POLICY
We are committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 2018, certain information we may collect from you like statistical data about our users’ browsing actions and patterns, etc. We require this information to understand your needs and provide you with a better service. We use this information to improve our products and services, processing your order, for registration purposes if you open an account, Internal record keeping. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we work closely with online security providers
13 – COOKIES
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes ,and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised.