Return Policy

RETURN PROCESS

*** Please make sure that the sender address is on the label or an order note is inside the packaging, so that we can find your order details in our system***

You must notify us within 14 days of the delivery date provided by the courier to return an item to us. You have a total of 30 days from the delivery date to return the item back to us.

UNWANTED ITEMS:

-Items must be returned still in new condition and in its original packaging with no damage.
-It is your responsibility to return any items back to us (see address below)
-We advise you to send this via recorded delivery and with insurance.
-A full refund will be made within 5 business days of our receipt of the goods.

Please note that we don't do exchanges. You can purchase the item you wish to buy after the refund is made.

Please note that charges may be applied in the unlikely event that an item does not return in a re-sellable state, or if there is significant damage to the original packaging (This does not affect your statutory consumer rights.)

Return Address:

Bathroom Wisdom
4B Maguire Ind Estate
219 Torrington Avenue
Coventry CV4 9HN
United Kingdom

Contact information:
024 7669 5877
info@bathroomwisdom.co.uk

DAMAGED IN TRANSIT

-Do not return any damaged items without contacting us first.
-You must inform us of any damage to items within 72 hours of delivery.
-You will be asked to provide pictures showing the damage where possible.
-Replacement items will then be sent.

Do not install any goods that appear damaged, once installed, you are responsible for the item.